Recalls
Subject: Safety Notice – Spare Tire Carrier Replacement
2025 MODELS: E17, E19, E21, E5.0 INCLUSIVE.
US Recall: #26V132 Canada: #2026-105
This notice is sent to you in accordance with the National Highway Traffic and Motor Vehicle Safety Act.
Escape Trailer Industries has decided that a defect, which relates to motor vehicle safety exists in certain 2025 E17, E19, E21, and E5.0 recreational trailers. The spare tire carrier may have incorrect welding, which can cause the spare tire carrier to detach from the trailer.
A detached spare tire carrier can become a road hazard for other vehicles and increase the risk or crash or injury.
In the interest of safety, Escape Trailer Industries is providing a replacement spare tire carrier at no cost and is requesting that the currently installed carrier be replaced, regardless of its apparent condition. This replacement will take approximately 30 minutes.
Corrective Action
- Immediately remove the current spare tire carrier on your trailer. Until the replacement is completed, DO NOT OPERATE YOUR TRAILER WITH THE CURRENT SPARE TIRE BRACKET INSTALLED. The following are instructions for removing this bracket.
- Safely Park your trailer on a level surface and chock the tires.
- Remove the cover on the spare tire at the rear of the trailer.
- Using a 13/16” socket, remove the three (3) lug nuts holding the spare tire in place
- With the help of a second person (if needed), remove the spare tire.
- Using a ½” socket and wrench, remove the two (2) bolts that are at the base of the carrier, and which secure it to the bumper (see photo #1)
- NOTE: there will be a nut on the underside of each bolt that will need to be secured with a ½” wrench.
- Contact the Escape Trailer After Sales Department to receive a new spare tire carrier. Please reach out the through one of the two following methods.
- Web page (https://escapetrailer.com/after-sales-support/)
- Telephone: 604-703-1650
A replacement spare tire carrier meeting Escape Trailer Industries’ current specifications will then be shipped to you. New mounting bolts, washers and nyloc nuts will also be included.
- Install the new carrier simply by reversing these steps. When installing the new bolts, they should be torqued to 19 ft lbs.
The replacement procedure is straightforward and can typically be completed by you using basic hand tools. If you need to locate an authorized repair facility, please go to After Sales Support – Escape Trailer or Escape Aftersales Department 1-855-703-1650.
If you have any questions regarding this notice or the replacement process, please contact Escape Trailer Industries’ After Sales Department at 1-855-703-1650. If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a formal complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://safer.gov.
What if you are a Lessor?
Federal Law requires that you forward a copy of this safety recall notice to the lessee within 10 days.
What if you have already paid for this repair?
You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts to: Escape Trailer Industries 43851 Industrial Way Chilliwack, British Columbia, Canada V2R 4L2, or [email protected] or by logging a help ticket on our website After Sales Support – Escape Trailer.
What if you no longer own the vehicle?
If you no longer own the vehicle, please contact the Aftersales Team at 1-855-703-1650.
We regret any inconvenience this action may cause and we appreciate your cooperation.
Your safety is our priority.
Sincerely,
Steve Martens
Director of Supply Chain and Aftersales Support
Escape Trailer Industries GP
July 27, 2022
We would like to formally notify USA Escape customers that Enerco has registered a NHTSA Recall #22E-034 for Enerco 1/4″ Quick Connector Set with Shutoff Valve and Excess Flow Plug-Quick Disconnect
In accordance with the United States NHTSA requirements, Escape Trailer Industries has also logged a NHTSA Vehicle Recall #22V-387
In accordance with Transport Canada requirements, Escape has logged a vehicle recall 2022-292 (Canada does not have a separate equipment recall requirement).
Escape’s internal reference number for this recall is 22ECAD-02
*UPDATE March 17th, 2023, labor reimbursement has expired
CLICK HERE TO SEE THE FULL REPORT
June 14, 2022
We would like to formally notify USA Escape customers that Suburban has registered a NHTSA Recall #22E-035 for the SDS2 2 Burner Drop-in Cooktop.
In accordance with the United States NHTSA requirements Escape Trailer Industries has also logged a NHTSA Vehicle Recall #22V-388
In accordance with Transport Canada requirements Escape has logged a vehicle recall 2022-281 (Canada does not have a separate equipment recall requirement)
**UPDATE March 17th, 2023, Labor will now be charged to Airxcel instead of Escape issuing reimbursements
CLICK HERE TO SEE THE FULL REPORT
VIEW ADDITIONAL INFORMATION HERE
Watch video here
January 11, 2021
Potential defect for Dometic 3 burner ovens in Escape Trailers with production completion dates between January 10, 2020 and October 30, 2020
We would like to formally notify Escape customers that Dometic has registered a NHTSA Recall #20E071
In accordance with the NHTSA requirements Escape Trailer Industries has also logged a NHTSA Safety Defect Report #20V809
This issue is related to a potential failure that may occur at the joint between the gas saddle valve for the burners and the manifold connection. This is an OEM issue from Dometic and is not related to the work completed at Escape.
What you need to do!
Find your local Dometic authorized service location https://www.dometic.com/en-ca/ca/find-a-dealer
Call and discuss the Dometic NHTSA #20E071 (they will not have the Escape NHTSA number)
They should ask you for your Oven’s serial number to verify if you are part of the notification. Once they have verified your serial number they should arrange an appointment to review and repair at their cost.
Contacts:
Dometic USA
Dometic Canada English
Dometic Canada French
Once you have selected any of the above links, find your nearest Dometic Authorized Service Centre:
1. Enter your Zip, City or Street
2. Select Type: Service Center
3. Select Product Category: Mobile Cooking
4. Select Subcategory: RV & Boat Ovens
If you have any concerns and need to speak with someone from Escape. Please use our contact form and choose “Parts & Service” or call us at 1-855-703-1650 and request to speak to someone in our Parts & Service department.
Advisories
Nov 7, 2022
Trailers completed between June 15th and October 6th 2022 that include the Solar Port wired to Charge Controller option please see full report below.
This is an important notice regarding the Optional Solar Port wired to Charge Controller in your Escape Trailer, sometimes referred to as the Zamp Port.
The Solar Port in your Escape may have been wired directly to the Battery(s), which is different to the intended wiring (which is to the Charge Controller).
Please note:
This issue is limited to a specific set of customers with a Solar Port.
CLICK HERE TO SEE THE FULL REPORT