Escape Trailer Customer Testimonials

Escape Trailer is a customer centric manufacturer. Our trailers are built for you. We listen to your feedback and suggestions, and we incorporate them into our products and the way we do business where we can. We also enjoy hearing how we’re doing.
These are real testimonials from real Escape customers. They’ve been sent to us because they are so happy with our product and the people they’ve worked with at Escape along the way. 
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    5 star review  We love our 17B! From start to finish, the staff at ETI were helpful, professional, and very customer-oriented. The purchase process was stress-free, with no pressure or hard sell; it was more like working with a family business that cares about customer satisfaction. Harrison found us a unit that had already been scheduled for production, reducing our wait time. Melisa helped us through the build sheet and got our custom fabric to the upholsterers quickly. Sharon helped us through purchasing and shipping, and Vivian sent multiple photos/videos during the build. Vivian has also done a great job of helping us with some follow-up questions. Because the virtual and one-on-one tours, as well as the website, were so complete, we were able to visualize exactly what we were buying, despite the COVID restrictions and border closure (we picked the trailer up in Sumas, WA). The trailer is well built and sturdy; everything works the way it is supposed to. The anti-sway bar works like a charm; our 4 Runner pulls it smoothly, almost like it isn't there. Everywhere we go, someone stops us to ask about the trailer. ETI is reputable, with pride of workmanship. We feel that no other company offers such personalized, one-on-one service.

    thumb Jill Settlage

    5 star review  The best trailer your money can buy! In March 2020 upgraded to a 19' Escape! What a pleasure of a company to work with!!! What a great manufacturing facility! I loved individualizing my unit to our specs as everyone has a different approach to camping and thus different needs! We now have 60 days mostly in State and National parks, the unit performs wonderfully, everything works like magic, there are absolutely no issues! This was THE BEST decision for us. The best way to keep social distancing and yet travel during epidemic! We just came back from Smokey Mountains and Fall Foliage back to Houston... but than every trip has been great! LOVE MY ESCAPE!

    thumb Olga Elman

    5 star review  What a wonderful 'Escape' experience. We are the second owners of a 2014 Escape 17B and are just starting our 4th year of ownership. The trailer was in 'like new' condition when we purchased it from the original owners and we have been able to maintain it to that condition without a spec of problems. We have dragged it to Arizona for two winters of 'boondocking' and spent many great hours this summer here in British Columbia. The trailer pulls like a dream. Everything works. There are no squeaks, rattles or rolls. We have had the trailer back to Escape in Chilliwack twice for add ons and we have been treated like royalty... Quality. Workmanship. Design. Service. Outstanding. Thank you Escape!

    thumb Ronald Mullins

    5 star review  Escape Trailer Industries is really easy to deal with. They did some nice custom work for us to help make the trailer "our own". The trailer is very well made and we have not had a bit of trouble with it. Have taken it on a few long trips so far. With the hitch combination we have the trailer tows exceptionally well. No sway even in big wind storms or when passing large transport trucks. Would highly recommend. We have the Escape 19.

    thumb Sean Murry

We picked up the trailer today. Everything was very smooth with the delivery company. We are sooooo happy with the trailer

Making a big purchase like this sight unseen is a bit nerve racking, but we are so happy with your product….even better than our highest expectations. We can’t wait to hit the road!

Thanks to all at Escape who made this a great experience, from start to finish.

Patrick & Irene McDougall

Hi Karl,

Hope this note is finding you and family doing well.

I know I have sent you notes complimenting you and Escape employees during our reservation time frame.  

Today I just wanted to send you a quick note to once again compliment. We had our “four month before delivery” call with Linda. Wow. We had a list of questions that we were able to ask her and received 95% of the answers during the call. There were a few questions that she quickly answered “let me find out and I will get back with you” and she did within one day via email. With pictures!

As rookies in the travel trailer type of camping, I have been able to go to the forum to help us decide what we needed and wanted. It also allowed us to know which questions to ask Linda. Her thoughts and knowledge helped us with final decisions.

You really have a great team.  Enjoy this backlog ride and I am sure it will continue for you and the team.

BTW, I am not a large social media type of guy, so posting things is not my specialty. However, if your sales team needs a “verbal” type of referral for a client that may be on the fence, I would be happy to be a person that your team can provide my contact information in order for me to share our experience with the buyers as they try to decide. I guess it would be a type of ambassador, but without the need to show them the trailer at this time since we don’t have the trailer yet.

Stay safe, and thank you, Rick Anixter

We received our Escape 5.0 last Tuesday in Redwood City. Delivery was flawless, driver and towing company assisted in unloading trailer, helping with the hitch and driver gave some instruction on operating the landing gear. I can’t believe you are able to deliver at such a low cost and I greatly appreciate it.

All systems check out and operate perfectly, have been having fun this last week adding accessories and making modifications to personalize our new trailer. The online Escape videos are very helpful. I’ve just about finished my projects, Terri will start outfitting her kitchen this week. We are anxious to travel, looking forward to when we gain ground against the virus so parks can open up.

Thank you and all the folks at Escape for building and providing a beautiful and well-made product. I can see why Escape has such a strong enthusiastic following of owners and soon to be owners.

Hopefully, we can get back to some form of normal and maybe see you at the rally next year.

Thank you and stay well, Terri & Gary Moore

We received our trailer Wednesday and are very happy. It’s nice to have some good news for a change! Everything is as we expected, well made, and shows great attention to detail. As we spent a good deal of time on sailboats, the interior reminds me of a boat cabin, and I keep expecting to be rocking with the waves. That’s a good thing for sure! Thanks for all your help. I think she looks happy in her new home port!

Stay well, Kate and Greg Garrett

Sharon, Elaine, Melisa, Dave, & Bob and all the staff that have truly made our “purchase experience” absolutely one of the best we have ever had. We received our incredible designed, engineered, and manufactured Travel Trailer last Monday, May 4.

Right from the beginning, when I first inquired with Melisa about purchasing the trailer all the way through to deliver we were treated with very caring service. It’s what I  call the “human side of business”. All questions and concerns were always answered promptly, and in many cases, we were advised of features we did not even know were basic with the trailer. Sharon made sure delivery arrangements were coordinated to meet our travel plans.  When we arrived we were about an hour early of appointment time. The trailer was ready to go. Everyone dropped what they were doing and immediately made our pick up happen extremely professionally and timely. Dave and Bob, both extremely knowledgeable, made sure we understood the operational part of the trailer and I learned a lot about the proper way to hook it up. I have had over 30 years of pulling travel trailers and after Bob finished I now know a lot more about hooking up for safer and more enjoyable towing. My wife, Sandy, and I are extremely grateful and we can honestly say the whole experience went, “Way Beyond Our Expectations”.

After leaving the property, we stopped for lunch and were approached by a complete stranger wanting to know where we got our great looking trailer.  Needless to stay we were delighted to tell them our story… I am sure it will not be the last time.

Our very best regards, Doug and Sandra Anderson 

Just have to shout out to the amazing customer service team at Escape. That alone is worth buying an Escape! Even with COVID we are able to tentatively pick up our E5.0 the first week of June! Seriously, the nicest people ever!!

Robert & Sally Reed

So, I was just in my trailer putting some things away. As I finished, I sat down at the dinette and just looked at things. The fit and finish on this trailer is superb. It is so nice. I am really proud to own it.

When I first looked at Escape, honestly, I first became interested in you guys due to my limited budget. I, like most people, usually can afford only about 75% of what I really want. So, I make compromises. Sometimes those compromises end up making my purchase decision something I regret.

But in this case, I actually don’t feel I have compromised at all. I think Escape makes a super high-quality product that delivers a great bang for the buck. I feel I received all the features I want and need, and the completed package is really high quality. I feel like I paid for a Ford, but received the quality of a Mercedes Benz.

So, thanks for everything. I love my new trailer!

Steve Holderfield 

Hi….

Received our ESCAPE in good order… your driver was wonderful as we totally expected. We spent the night in a rest area and just got home an hour ago.

It is SO MUCH FUN to have an escape and we are THRILLED with the fabric. The colors tie in with the rest of the “decor”. Where does the excitement end?

There was very little traffic on the roads and the driving was pleasant. No worries about viruses. (We put LARGE masks on the fronts of our truck and trailer and sprayed sanitizer on the tires when we got home…you never know!)

We stopped for burgers in Ellensberg and the people there said “we love your trailer” then we stopped for gas and the attendant came out of his sterile environment to ask about it. I think we are going to need more cards! Even with the minimal traffic we had two cars pull up next to us to check it out.

Tell Sharon we haven’t broken the toilet in yet…we’re saving that for a special occasion.

Linda… want you to know we have absolutely no buyer’s remorse and feel it isn’t just a purchase, it is an investment. We are also very comforted to know that your follow-up customer service will be as stellar as we have received thus far. Thanks to all of you for that and know that we feel we have made great new Canadian friends in the process. If you’re ever in Spokane, you have first class 21′ accommodations at the Fisher house.

Good luck to you all,

Warmest, Joan & David Fisher

PS. Never let your guard down, we could be back!

To each and every person at Escape,

Thank you! Thank you! Thank you!

We received delivery of our beautiful 21-foot Escape trailer on April 6th of 2020. Even though these are trying times, our days are now filled, marveling at the fabulous craftmanship, skill, and expertise displayed in every detail of our trailer. In the process of admiring every aspect your work, and the beautiful cabinetry, it came to us that the important feedback that comes from watching customers marvel at your work, must be missing right now. So, we’re writing this letter to let you know, as best we can, how amazed we are at the talents of each and every one of you. 

If you could have followed us for the last two days, admiring every detail you so skillfully attended to, it would have done your hearts proud. When I say that, know that we aren’t newbie’s in the camping world. Know that when we repeatedly oohed and awed over your work, we’ve owned a fiberglass camping trailer for 14 years, that saw consistent use, before we stepped up to this wonderful Escape. Know also, that my wife Barbara is quite keen on cleanliness, and that even on this score, you amazed her and I at the cleanliness in every corner.

When the skill and attentiveness of your work becomes so evident, one should be rewarded. Obviously, the biggest reward, is in the rewards towards one’s pride that you must surely get from watching people’s reactions. I’ve observed repeatedly, after thirty-five years as an advertising and annual report photographer, how important this feedback is to skilled people; that it’s at the core of why such skill and talent becomes obvious, of why such attention to detail exists… and also, that it’s why it’s such a rare commodity in the world.

So… this is our attempt to let you know that we’re amazed at your work. To every person at Escape, from the sales people, to the talented individuals at the mold shop, the welders, outfitters, carpenters, electricians, plumbers, insulators, the skilled upholstery persons, the cleaning crew, and detailers – and to Joldie, Sharon, Melisa, Meagan, Elaine, and Karl, and to each and every one of you as individuals, there are enough oohs and ahs going on around here to fill your hearts with pride – and you deserve it!

Someday, we hope to come and say thanks in person! Until then, stay safe, and stay healthy.

Impressed, Dan and Barbara Stroud

Escape Trailer
5.0
Based on 30 reviews
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Karen Spicer Kardos
Karen Spicer Kardos
2020-12-23T17:20:05+0000
Building a trailer using on-line resources seemed daunting at first, but it proved to be anything but. If we needed... more info than the descriptions their literature provided, Escape staff were available by phone and were always able to answer our questions. (Thank you again, Linda!) We live in Olympia, WA; we arranged to have the trailer delivered to us at Sumas, WA on 8/11/20 -- Escape handled the Customs paperwork and brought her over the border. We're thrilled with our Escape 19. She tows beautifully, and all of the standard and optional equipment work well. We're looking forward to many years of camping fun! 🥰read more
Rick Hamilton
Rick Hamilton
2020-12-17T20:29:24+0000
My in-laws, Who are in their seventies, bought a 19’ unit, close to ten years ago. They traveled from the Olympic... Peninsula to Canada to tour the facility to make sure they knew what they were getting. The staff really pleased them! They have pulled it around the United States many times. They use it for all seasons. They absolutely love it. They were impressed with the service provided after the sale also. I think what they enjoy the most, is the feeling that they can travel without fear of equipment failure! They keep theirs undercover and do yearly maintenance to keep their peace of mind. At their age they want to relax and not worry about repairs or breakdowns. They bought the right unit!read more
Dick Johnson
Dick Johnson
2020-11-30T21:48:59+0000
We picked up our 21C in early October at Bob’s Burgers at the Washington State/BC border. We were thrilled to see... and touch it. We took a two week maiden voyage through the Cascades and our crush turned into a love affair. The quality, design and comfort are all there. The whole package can only be described in superlatives!Richard and Beth Johnson Lake Oswegoread more
Michael Wood
Michael Wood
2020-11-17T03:12:01+0000
We had a 17’ Casita Independence for 3 Years. Really enjoyed it. We have become fans of the fiberglass trailers. ... They are solid, quiet and well insulated. We had an opportunity to look at an Escape and immediately wanted one. We were very excited about having the extra room in the 21 Classic. When I say extra room, I mean it. The aisle is 37 + inches, the counter space is enormous and the refrigerator is a great size. We were impressed with Joldie when we drove to Chilliwack to view the 21C. She was very helpful and explained things completely. The construction is great. There have been some very small issues, but they were handled very professionally by Dustin. Unfortunately we were not able to pick up our “Woodsy” in Sumas because of the current situation. Escape offered a great deal on delivery and we took advantage of it. The delivery went well. Also, we were not able to have a personal orientation, but the YouTube videos were extremely helpful. I still reference them before calling Escape. We have friends who recently put a down payment on a 21C and they had many questions which I did my best to answer. They are excited for their delivery. I would recommend Escape Trailers because the price is right for the quality and the ability to customize your trailers.read more
Steve Linse
Steve Linse
2020-10-30T22:24:11+0000
We have owned three other brands of fiberglass trailers and our Escape 21 is our favorite. The purchase experience is... the best and factory support is excellent. We were so excited for the 2020 camping season then the pandemic happened so we converted all the big trips to local trips and made the best of it. It turns out that camping is the perfect social distancing activity so our new camper came at the perfect time. I would recommend Escape trailers to anyone.read more
Kathi Cavers
Kathi Cavers
2020-10-20T04:46:18+0000
It's a given that these are great trailers. We bought our first - a 2009 17B in 2016. It was in great shape and we used... it three years. When we decided to move on, it sold very quickly. Now the good part: when we ultimately decided on a new 21, every person we dealt with was so helpful and responsive to any question we had. They work hard to provide great customer service. We are loving the 21 - it's perfect for us. Thanks to the Escape team!read more
Trent Nentrup
Trent Nentrup
2020-10-15T19:15:15+0000
We bought our E21 in 2019, and love it. Fiberglass construction is solid and superb. It’s comfortable, cozy, yet... roomy enough for the two of us.read more
Terry Millious
Terry Millious
2020-10-10T12:10:39+0000
The fit and finish, both inside and out of my 2019 5.0 repeatedly draw great comments from strangers every time I hit... the road from Ottawa. The Anderson hitch draws amazement. I'm pleased with everything although the entry step is not right for the lift axle, setup, 2 steps needed for short people.read more
Lola Leclair
Lola Leclair
2020-10-09T21:38:41+0000
Picked up 5er in June was blown away by the towing and fuel with a Dodge Ram. Escape made the pickup perfect. Hitch... was installed close by and on the road in day and a half. Camped our way home to northern Manitoba, any questions were answered on the escape video site. You do have to get used to people wanting a peak lol! Highly recommended!read more
Tom Seaman
Tom Seaman
2020-10-08T18:33:46+0000
I bought an Escape 21 in July. Absolutely love it. The customer service after sale has been outstanding. I tow it with... my 2018 Honda Ridgeline without any problem.read more
Chris Woods
Chris Woods
2020-10-06T04:18:38+0000
We are very pleased with our 2020 21C travel trailer from Escape. Everything works as designed and the build quality... it second to none.Highly recommended.read more
Bruce Wa-bam
Bruce Wa-bam
2020-10-05T22:44:22+0000
Had our 21C home for 1 week. Had it delivered and enjoyed the unloading process. Towed about 40 miles home and it towed... well. Hitch was accurately set up. At home we have gone through all the systems but the awning (no room in shelter) and everything works. Haven't read all yet but was very pleased to find the remote controls the awning lights. So far everything has worked. We continue having fun personalizing our trailer. Short camping trip in about 2 weeks. Thanks Escape! Bruce and Danaread more
Rick Settlage
Rick Settlage
2020-10-05T22:14:01+0000
We love our 17B! From start to finish, the staff at ETI were helpful, professional, and very customer oriented. The... purchase process was stress-free, with no pressure or hard sell; it was more like working with a family business that cares about customer satisfaction. Harrison found us a unit that had already been scheduled for production, reducing our wait time. Melisa helped us through the build sheet and got our fabric to the upholsterers quickly. Sharon helped us through purchase/shipping, and Vivian sent multiple photos/videos during the build. Vivian has also done a great job of helping us with some follow-up questions. Because the virtual and one-on-one tours, as well as the website, were so complete, we were able to visualize exactly what we were buying, despite the COVID restrictions and border closure (we picked the trailer up in Sumas, WA). The trailer is well built, sturdy, and has great insulation; everything works the way it is supposed to. The anti-sway bar works like a charm; our 4-Runner pulls it smoothly, almost like it isn't there. Everywhere we go, someone stops us to ask about the trailer. ETI is reputable, with pride of workmanship. We feel that no other company offers such personalized, one-on-one service. We can't wait for our next trip!read more
Johnny Hung
Johnny Hung
2020-10-05T22:02:18+0000
Excellent value for the price point. Quality build product. Highly customizable. Escape Trailer Industries is very... customer centric which leads to large following and tremendous ownership satisfaction.read more
Dennis Hanson
Dennis Hanson
2020-10-05T20:41:40+0000
Quality workmanship and a great layout. I’ve owned a number of campers and Escape is way ahead of them all.
Steve Goodrich
Steve Goodrich
2020-10-05T20:35:56+0000
We purchased our first Escape trailer in June 2019, a 21 foot. We have been on many enjoyable trips with it and love... the quality of workmanship. We always have other campers coming by to ask us questions about the trailer, we always tell them how much we would recommend Escape.read more
Douglas Smith
Douglas Smith
2020-10-05T19:20:54+0000
This is our second Escape, a 2020 Escape 19. We had it delivered to Ontario, Escape was great to deal with 4500km away,... absolutely no issues, top notch quality. We can’t wait to take it to the Florida Keys.read more
Ga Beck
Ga Beck
2020-04-15T19:42:17+0000
Most trouble free, comfortable, well built, great service. We've been towing something over 50yrs and have had 6-7... different trailers of various makes and sizes. Escape is the best for us.read more
Brent Reid
Brent Reid
2020-03-24T17:21:26+0000
We've owned our Escape 21 for six years, and enjoy its stability and ease of towing, comfort, design, ample storage... space, and freedom from leaks.read more
Dora Torres-Morón
Dora Torres-Morón
2020-03-08T23:35:06+0000
We feel fortunate having found this fantastic fiberglass trailer! We purchased our 21 ft Escape 3 years ago and have... traveled full-Time from the first day we got it! We have traveled all through Canada, from the Yukon across to Newfoundland and Labrador, down south to winter in Baja, Mexico, through the United States and all the way up to Alaska! We have found it to be dependable, reliable, easy to maintain with no major issues, and have enjoyed the extremely comfortable atmosphere it provides! In addition, the solar panels along with the inverter provides us the opportunity to camp wherever we want, deep in the wilderness or on the beach! We love it and highly recommend it!read more
Bob Ruggles
Bob Ruggles
2020-02-29T16:21:13+0000
Great trailer. Tows nicely with no sway. I get good gas mpg with it.
Steve Warfle
Steve Warfle
2020-02-22T00:04:08+0000
our 2019 19' is extremely well built, tows great and is outfitted very nice.
Jeff Thoelke
Jeff Thoelke
2020-02-01T21:12:57+0000
Lightweight, well built with many custom options.
Upfisk Garl
Upfisk Garl
2019-12-24T21:02:39+0000
Every trailer can be customized, the list of options extended to 2 pages when we ordered ours. The trailers are well... made with high class finishes unlike other trailers of it's size.read more
Wolfgang Alexis Hofmann
Wolfgang Alexis Hofmann
2019-12-10T01:00:03+0000
Amazing workmanship! The best built trailers , we drove 2500 miles to get one and the experience was incredible, from... ordering till delivery, great experience! Quality second to none , thank you Escape !read more
Bonita Brogan Raders
Bonita Brogan Raders
2019-09-11T00:29:24+0000
Yes!! I have a 2019 21 foot and am really enjoying it. It is so comfy and have enough storage for everything I need... to carry along with me.read more
Vicki Muller
Vicki Muller
2019-08-15T21:52:31+0000
Quality, features and excellent customer service.
Chuck Smythe
Chuck Smythe
2019-08-14T04:21:49+0000
Awesome craftsmanship & details aplenty. Smooth clean lines of fiberglass & oak cabinets. Fun times to be had in this... trailer for sure !read more
TC Wallace
TC Wallace
2019-07-27T17:03:22+0000
There is a reason we are on #5 Escape!! Love them
Jim Norman
Jim Norman
2019-07-20T19:55:40+0000
quality customized trailers
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