Escape Trailer Customer Testimonials
Escape Trailer is a customer centric manufacturer. Our trailers are built for you. We listen to your feedback and suggestions, and we incorporate them into our products and the way we do business where we can. We also enjoy hearing how we’re doing.
These are real testimonials from real Escape customers. They’ve been sent to us because they are so happy with our product and the people they’ve worked with at Escape along the way.
My experience with Escape Trailer Industries
It has been one year since I ordered an Escape 17B, eight months since I began selecting interior finishes and considering options, and fifteen weeks since collecting my trailer. Here’s what I got for my time and money:
Now I’ve enjoyed seven camping trips with my E17B, used it twenty-six days, towed it 3,129 trouble-free miles, and know it is just the camper I wanted it to be. Small outside, easy to tow, set-up, and care for. Open and roomy inside, with an efficient and versatile floor plan, full galley, adequate wet bath, ample storage and plenty of ventilation.
Standard features I especially like:
Options added for use as a camper are few: air conditioner, kitchen window, dual 6V batteries, outside shower and a half dozen lesser amenities.
What could be better:
All in, I got a quality build of a well-designed trailer, personalized to my taste and intended use, at a competitive price. Time and money well spent!
- Shopping for a trailer
- Friends suggesting Escape
- Confused about towing and you (Karl) taking the time to call and coach us early on.
- Making the decision last year to purchase
- Every step of the way with each person at Escape was an enjoyable experience.
Lester Melton
We picked up the trailer today. Everything was very smooth with the delivery company. We are sooooo happy with the trailer
Making a big purchase like this sight unseen is a bit nerve racking, but we are so happy with your product….even better than our highest expectations. We can’t wait to hit the road!
Thanks to all at Escape who made this a great experience, from start to finish.
Patrick & Irene McDougall
Hi Karl,
Hope this note is finding you and family doing well.
I know I have sent you notes complimenting you and Escape employees during our reservation time frame.
Today I just wanted to send you a quick note to once again compliment. We had our “four month before delivery” call with Linda. Wow. We had a list of questions that we were able to ask her and received 95% of the answers during the call. There were a few questions that she quickly answered “let me find out and I will get back with you” and she did within one day via email. With pictures!
As rookies in the travel trailer type of camping, I have been able to go to the forum to help us decide what we needed and wanted. It also allowed us to know which questions to ask Linda. Her thoughts and knowledge helped us with final decisions.
You really have a great team. Enjoy this backlog ride and I am sure it will continue for you and the team.
BTW, I am not a large social media type of guy, so posting things is not my specialty. However, if your sales team needs a “verbal” type of referral for a client that may be on the fence, I would be happy to be a person that your team can provide my contact information in order for me to share our experience with the buyers as they try to decide. I guess it would be a type of ambassador, but without the need to show them the trailer at this time since we don’t have the trailer yet.
Stay safe, and thank you, Rick Anixter
We received our Escape 5.0 last Tuesday in Redwood City. Delivery was flawless, driver and towing company assisted in unloading trailer, helping with the hitch and driver gave some instruction on operating the landing gear. I can’t believe you are able to deliver at such a low cost and I greatly appreciate it.
All systems check out and operate perfectly, have been having fun this last week adding accessories and making modifications to personalize our new trailer. The online Escape videos are very helpful. I’ve just about finished my projects, Terri will start outfitting her kitchen this week. We are anxious to travel, looking forward to when we gain ground against the virus so parks can open up.
Thank you and all the folks at Escape for building and providing a beautiful and well-made product. I can see why Escape has such a strong enthusiastic following of owners and soon to be owners.
Hopefully, we can get back to some form of normal and maybe see you at the rally next year.
Thank you and stay well, Terri & Gary Moore
We received our trailer Wednesday and are very happy. It’s nice to have some good news for a change! Everything is as we expected, well made, and shows great attention to detail. As we spent a good deal of time on sailboats, the interior reminds me of a boat cabin, and I keep expecting to be rocking with the waves. That’s a good thing for sure! Thanks for all your help. I think she looks happy in her new home port!
Stay well, Kate and Greg Garrett
Sharon, Elaine, Melisa, Dave, & Bob and all the staff that have truly made our “purchase experience” absolutely one of the best we have ever had. We received our incredible designed, engineered, and manufactured Travel Trailer last Monday, May 4.
Right from the beginning, when I first inquired with Melisa about purchasing the trailer all the way through to deliver we were treated with very caring service. It’s what I call the “human side of business”. All questions and concerns were always answered promptly, and in many cases, we were advised of features we did not even know were basic with the trailer. Sharon made sure delivery arrangements were coordinated to meet our travel plans. When we arrived we were about an hour early of appointment time. The trailer was ready to go. Everyone dropped what they were doing and immediately made our pick up happen extremely professionally and timely. Dave and Bob, both extremely knowledgeable, made sure we understood the operational part of the trailer and I learned a lot about the proper way to hook it up. I have had over 30 years of pulling travel trailers and after Bob finished I now know a lot more about hooking up for safer and more enjoyable towing. My wife, Sandy, and I are extremely grateful and we can honestly say the whole experience went, “Way Beyond Our Expectations”.
After leaving the property, we stopped for lunch and were approached by a complete stranger wanting to know where we got our great looking trailer. Needless to stay we were delighted to tell them our story… I am sure it will not be the last time.
Our very best regards, Doug and Sandra Anderson
Just have to shout out to the amazing customer service team at Escape. That alone is worth buying an Escape! Even with COVID we are able to tentatively pick up our E5.0 the first week of June! Seriously, the nicest people ever!!
Robert & Sally Reed
So, I was just in my trailer putting some things away. As I finished, I sat down at the dinette and just looked at things. The fit and finish on this trailer is superb. It is so nice. I am really proud to own it.
When I first looked at Escape, honestly, I first became interested in you guys due to my limited budget. I, like most people, usually can afford only about 75% of what I really want. So, I make compromises. Sometimes those compromises end up making my purchase decision something I regret.
But in this case, I actually don’t feel I have compromised at all. I think Escape makes a super high-quality product that delivers a great bang for the buck. I feel I received all the features I want and need, and the completed package is really high quality. I feel like I paid for a Ford, but received the quality of a Mercedes Benz.
So, thanks for everything. I love my new trailer!
Steve Holderfield
Hi….
Received our ESCAPE in good order… your driver was wonderful as we totally expected. We spent the night in a rest area and just got home an hour ago.
It is SO MUCH FUN to have an escape and we are THRILLED with the fabric. The colors tie in with the rest of the “decor”. Where does the excitement end?
There was very little traffic on the roads and the driving was pleasant. No worries about viruses. (We put LARGE masks on the fronts of our truck and trailer and sprayed sanitizer on the tires when we got home…you never know!)
We stopped for burgers in Ellensberg and the people there said “we love your trailer” then we stopped for gas and the attendant came out of his sterile environment to ask about it. I think we are going to need more cards! Even with the minimal traffic we had two cars pull up next to us to check it out.
Tell Sharon we haven’t broken the toilet in yet…we’re saving that for a special occasion.
Linda… want you to know we have absolutely no buyer’s remorse and feel it isn’t just a purchase, it is an investment. We are also very comforted to know that your follow-up customer service will be as stellar as we have received thus far. Thanks to all of you for that and know that we feel we have made great new Canadian friends in the process. If you’re ever in Spokane, you have first class 21′ accommodations at the Fisher house.
Good luck to you all,
Warmest, Joan & David Fisher
PS. Never let your guard down, we could be back!
To each and every person at Escape,
Thank you! Thank you! Thank you!
We received delivery of our beautiful 21-foot Escape trailer on April 6th of 2020. Even though these are trying times, our days are now filled, marveling at the fabulous craftmanship, skill, and expertise displayed in every detail of our trailer. In the process of admiring every aspect your work, and the beautiful cabinetry, it came to us that the important feedback that comes from watching customers marvel at your work, must be missing right now. So, we’re writing this letter to let you know, as best we can, how amazed we are at the talents of each and every one of you.
If you could have followed us for the last two days, admiring every detail you so skillfully attended to, it would have done your hearts proud. When I say that, know that we aren’t newbie’s in the camping world. Know that when we repeatedly oohed and awed over your work, we’ve owned a fiberglass camping trailer for 14 years, that saw consistent use, before we stepped up to this wonderful Escape. Know also, that my wife Barbara is quite keen on cleanliness, and that even on this score, you amazed her and I at the cleanliness in every corner.
When the skill and attentiveness of your work becomes so evident, one should be rewarded. Obviously, the biggest reward, is in the rewards towards one’s pride that you must surely get from watching people’s reactions. I’ve observed repeatedly, after thirty-five years as an advertising and annual report photographer, how important this feedback is to skilled people; that it’s at the core of why such skill and talent becomes obvious, of why such attention to detail exists… and also, that it’s why it’s such a rare commodity in the world.
So… this is our attempt to let you know that we’re amazed at your work. To every person at Escape, from the sales people, to the talented individuals at the mold shop, the welders, outfitters, carpenters, electricians, plumbers, insulators, the skilled upholstery persons, the cleaning crew, and detailers – and to Joldie, Sharon, Melisa, Meagan, Elaine, and Karl, and to each and every one of you as individuals, there are enough oohs and ahs going on around here to fill your hearts with pride – and you deserve it!
Someday, we hope to come and say thanks in person! Until then, stay safe, and stay healthy.
Impressed, Dan and Barbara Stroud
Thank you, Karl, and the rest of the Escape staff for delivering such a high quality product and for providing such great customer service and communication throughout the planning, buying, and delivery process! You made buying our 5.0 so painless. We wish all businesses were run as well as yours!
We took delivery of our Escape 5.0 about 5 weeks ago and have already put about 2000 miles on it with trips to Big Bend National Park and several trips to the Texas Hill Country and South Texas. We are so delighted with it and are finding that it draws much positive attention wherever we go.
After having owned another company’s fiberglass camper for 7 years, we are thrilled with the increased spaciousness of the 5.0. We also love that we were able to customize it to fit our needs. The videos were so helpful to us with that.
We look forward to many years ahead of trouble-free RV’ing and of maintaining our friendships with the helpful and friendly Escape staff whom we have gotten to know.
Thank you,
Warren and Linda Johnson
We decided on the Escape 19 in the spring of 2021 and had hoped to get it by spring of 2022. With all the opportunities to move up our delivery date we were able to pick it up at the time we had originally hoped for. Joldie was fantastic to work with in configuring our trailer and Sharon kept us well informed going into the delivery stage. As we were configuring the trailer to meet our needs, Dustin in Service and Parts has been great at getting back to us quickly on a couple of questions we’ve had.
We have found that the tutorial and maintenance videos have been extremely useful and we felt well prepared for the use of the new trailer.
We have been on three outings including the return trip from Sumas, WA. The E19 has met or exceeded all of our expectations. It is much easier to tow than our previous single axle smaller trailer and even gets better gas mileage while pulling it with our Toyota Tacoma.
We normally sleep on a firm mattress and were a little concerned how the plush mattress would be, however we have found it to be very comfortable and we both get a good nights sleep. Living in the Northwest we spent a little more time inside the trailer during the Spring because of the rain, but found it very comfortable for reading and playing games while waiting for the weather to clear a bit.
We would like to say thanks to everyone at Escape for our trailer and the process of ordering, configuring, and support.
Mike & Nancy Herron
Greetings Dustin and Dave….and everyone else who worked on our E21,
THANK YOU so very much for the warranty work on our gray tank this week!!!
We were so thrilled to not only see the drain pipe fixed but the gray tank vent pipe fixed. You truly went above and beyond. We appreciate it so much! We’re on our way north to Alaska now so once again, thank you for helping to restore our trailer…perfectly!
Just so you know, it has been such an honor to own our Escape and experience such professional and courteous care from your whole team.
Your willingness to work with us to remedy this makes us very proud Escape Ambassadors.
We will definitely continue to help promote Escape and show our beautiful trailer off with renewed Escape pride.
Keep up the good work!
Best Regards,
Birdie and Curt Nilsen
Good Morning!
At the lost Dutchman State Park near Phoenix Arizona. This is a view of the superstition Mountains which when sitting inside the trailer we can look out the dining room window of our E21C. This is what we dreamed about when we bought our escape trailer. Thank you so much for a great product.
Greg & Karen Shadel
Thank you very much again, Sharon. I have to say, apart from the superior product you fine folks at Escape manufacture, Tricia and I just can’t express how impressed we’ve been so far with how amazing everyone there has been to us. Thank you sometimes seems insufficient, but please know that your efforts and those of the other staff team members are very, very much appreciated!
John and Tricia Smith.
Thank you Escape Industries for our new Escape 19 trailer picked up today.
From the very beginning configuring our trailer with Linda’s assistance to the final orientation with Dave, the service was just wonderful!
We are looking forward to many family adventures and will be so happy to be ambassadors for the Escape Family!
Cheers!
James Back
Salt Spring Island
The journey to owning an Escape is at least a chapter in and of itself. Several years ago we got the travel bug, went to one of those massive RV shows and proceeded to buy a stick built, small, pull behind – it lasted long enough to find how poorly most are constructed. Ours had a blowout on it’s second major trip – and totalled the trailer. We researched sturdy, 2 axle trailers and discovered Escape. Next step was the wonderful Ambassador program where were toured and met the owners of a 5.0. We sent in our deposit forthwith – knowing it could be close to 18 months before delivery. It was absolutely worth the wait. We had plenty of time to read the forums and watch the videos before we made the decisions that personalized it for us. …and the it finally happened when we drove out and picked up in Sumas. It is comfortable, bright and a much easier tow than our previous trailer. We are in love with it and highly recommend the Escape team that made it possible.
Ann M
View an Escape Two Ways
Tour any of our showroom trailer models with one of our Escape Education Specialists. Or book a tour with one of our 1200 Escape Ambassadors near you.
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