Escape Trailer Customer Testimonials
Escape Trailer is a customer centric manufacturer. Our trailers are built for you. We listen to your feedback and suggestions, and we incorporate them into our products and the way we do business where we can. We also enjoy hearing how we’re doing.
These are real testimonials from real Escape customers. They’ve been sent to us because they are so happy with our product and the people they’ve worked with at Escape along the way.
We love our 17B! From start to finish, the staff at ETI were helpful, professional, and very customer-oriented. The purchase process was stress-free, with no pressure or hard sell; it was more like working with a family business that cares about customer satisfaction. Harrison found us a unit that had already been scheduled for production, reducing our wait time. Melisa helped us through the build sheet and got our custom fabric to the upholsterers quickly. Sharon helped us through purchasing and shipping, and Vivian sent multiple photos/videos during the build. Vivian has also done a great job of helping us with some follow-up questions. Because the virtual and one-on-one tours, as well as the website, were so complete, we were able to visualize exactly what we were buying, despite the COVID restrictions and border closure (we picked the trailer up in Sumas, WA). The trailer is well built and sturdy; everything works the way it is supposed to. The anti-sway bar works like a charm; our 4 Runner pulls it smoothly, almost like it isn't there. Everywhere we go, someone stops us to ask about the trailer. ETI is reputable, with pride of workmanship. We feel that no other company offers such personalized, one-on-one service.
Jill Settlage
The best trailer your money can buy! In March 2020 upgraded to a 19' Escape! What a pleasure of a company to work with!!! What a great manufacturing facility! I loved individualizing my unit to our specs as everyone has a different approach to camping and thus different needs! We now have 60 days mostly in State and National parks, the unit performs wonderfully, everything works like magic, there are absolutely no issues! This was THE BEST decision for us. The best way to keep social distancing and yet travel during epidemic! We just came back from Smokey Mountains and Fall Foliage back to Houston... but than every trip has been great! LOVE MY ESCAPE!
Olga Elman
What a wonderful 'Escape' experience. We are the second owners of a 2014 Escape 17B and are just starting our 4th year of ownership. The trailer was in 'like new' condition when we purchased it from the original owners and we have been able to maintain it to that condition without a spec of problems. We have dragged it to Arizona for two winters of 'boondocking' and spent many great hours this summer here in British Columbia. The trailer pulls like a dream. Everything works. There are no squeaks, rattles or rolls. We have had the trailer back to Escape in Chilliwack twice for add ons and we have been treated like royalty... Quality. Workmanship. Design. Service. Outstanding. Thank you Escape!
Ronald Mullins
Escape Trailer Industries is really easy to deal with. They did some nice custom work for us to help make the trailer "our own". The trailer is very well made and we have not had a bit of trouble with it. Have taken it on a few long trips so far. With the hitch combination we have the trailer tows exceptionally well. No sway even in big wind storms or when passing large transport trucks. Would highly recommend. We have the Escape 19.
Sean MurryWe picked up the trailer today. Everything was very smooth with the delivery company. We are sooooo happy with the trailer
Making a big purchase like this sight unseen is a bit nerve racking, but we are so happy with your product….even better than our highest expectations. We can’t wait to hit the road!
Thanks to all at Escape who made this a great experience, from start to finish.
Patrick & Irene McDougall
Hi Karl,
Hope this note is finding you and family doing well.
I know I have sent you notes complimenting you and Escape employees during our reservation time frame.
Today I just wanted to send you a quick note to once again compliment. We had our “four month before delivery” call with Linda. Wow. We had a list of questions that we were able to ask her and received 95% of the answers during the call. There were a few questions that she quickly answered “let me find out and I will get back with you” and she did within one day via email. With pictures!
As rookies in the travel trailer type of camping, I have been able to go to the forum to help us decide what we needed and wanted. It also allowed us to know which questions to ask Linda. Her thoughts and knowledge helped us with final decisions.
You really have a great team. Enjoy this backlog ride and I am sure it will continue for you and the team.
BTW, I am not a large social media type of guy, so posting things is not my specialty. However, if your sales team needs a “verbal” type of referral for a client that may be on the fence, I would be happy to be a person that your team can provide my contact information in order for me to share our experience with the buyers as they try to decide. I guess it would be a type of ambassador, but without the need to show them the trailer at this time since we don’t have the trailer yet.
Stay safe, and thank you, Rick Anixter
We received our Escape 5.0 last Tuesday in Redwood City. Delivery was flawless, driver and towing company assisted in unloading trailer, helping with the hitch and driver gave some instruction on operating the landing gear. I can’t believe you are able to deliver at such a low cost and I greatly appreciate it.
All systems check out and operate perfectly, have been having fun this last week adding accessories and making modifications to personalize our new trailer. The online Escape videos are very helpful. I’ve just about finished my projects, Terri will start outfitting her kitchen this week. We are anxious to travel, looking forward to when we gain ground against the virus so parks can open up.
Thank you and all the folks at Escape for building and providing a beautiful and well-made product. I can see why Escape has such a strong enthusiastic following of owners and soon to be owners.
Hopefully, we can get back to some form of normal and maybe see you at the rally next year.
Thank you and stay well, Terri & Gary Moore
We received our trailer Wednesday and are very happy. It’s nice to have some good news for a change! Everything is as we expected, well made, and shows great attention to detail. As we spent a good deal of time on sailboats, the interior reminds me of a boat cabin, and I keep expecting to be rocking with the waves. That’s a good thing for sure! Thanks for all your help. I think she looks happy in her new home port!
Stay well, Kate and Greg Garrett
Sharon, Elaine, Melisa, Dave, & Bob and all the staff that have truly made our “purchase experience” absolutely one of the best we have ever had. We received our incredible designed, engineered, and manufactured Travel Trailer last Monday, May 4.
Right from the beginning, when I first inquired with Melisa about purchasing the trailer all the way through to deliver we were treated with very caring service. It’s what I call the “human side of business”. All questions and concerns were always answered promptly, and in many cases, we were advised of features we did not even know were basic with the trailer. Sharon made sure delivery arrangements were coordinated to meet our travel plans. When we arrived we were about an hour early of appointment time. The trailer was ready to go. Everyone dropped what they were doing and immediately made our pick up happen extremely professionally and timely. Dave and Bob, both extremely knowledgeable, made sure we understood the operational part of the trailer and I learned a lot about the proper way to hook it up. I have had over 30 years of pulling travel trailers and after Bob finished I now know a lot more about hooking up for safer and more enjoyable towing. My wife, Sandy, and I are extremely grateful and we can honestly say the whole experience went, “Way Beyond Our Expectations”.
After leaving the property, we stopped for lunch and were approached by a complete stranger wanting to know where we got our great looking trailer. Needless to stay we were delighted to tell them our story… I am sure it will not be the last time.
Our very best regards, Doug and Sandra Anderson
Just have to shout out to the amazing customer service team at Escape. That alone is worth buying an Escape! Even with COVID we are able to tentatively pick up our E5.0 the first week of June! Seriously, the nicest people ever!!
Robert & Sally Reed
So, I was just in my trailer putting some things away. As I finished, I sat down at the dinette and just looked at things. The fit and finish on this trailer is superb. It is so nice. I am really proud to own it.
When I first looked at Escape, honestly, I first became interested in you guys due to my limited budget. I, like most people, usually can afford only about 75% of what I really want. So, I make compromises. Sometimes those compromises end up making my purchase decision something I regret.
But in this case, I actually don’t feel I have compromised at all. I think Escape makes a super high-quality product that delivers a great bang for the buck. I feel I received all the features I want and need, and the completed package is really high quality. I feel like I paid for a Ford, but received the quality of a Mercedes Benz.
So, thanks for everything. I love my new trailer!
Steve Holderfield
Hi….
Received our ESCAPE in good order… your driver was wonderful as we totally expected. We spent the night in a rest area and just got home an hour ago.
It is SO MUCH FUN to have an escape and we are THRILLED with the fabric. The colors tie in with the rest of the “decor”. Where does the excitement end?
There was very little traffic on the roads and the driving was pleasant. No worries about viruses. (We put LARGE masks on the fronts of our truck and trailer and sprayed sanitizer on the tires when we got home…you never know!)
We stopped for burgers in Ellensberg and the people there said “we love your trailer” then we stopped for gas and the attendant came out of his sterile environment to ask about it. I think we are going to need more cards! Even with the minimal traffic we had two cars pull up next to us to check it out.
Tell Sharon we haven’t broken the toilet in yet…we’re saving that for a special occasion.
Linda… want you to know we have absolutely no buyer’s remorse and feel it isn’t just a purchase, it is an investment. We are also very comforted to know that your follow-up customer service will be as stellar as we have received thus far. Thanks to all of you for that and know that we feel we have made great new Canadian friends in the process. If you’re ever in Spokane, you have first class 21′ accommodations at the Fisher house.
Good luck to you all,
Warmest, Joan & David Fisher
PS. Never let your guard down, we could be back!
To each and every person at Escape,
Thank you! Thank you! Thank you!
We received delivery of our beautiful 21-foot Escape trailer on April 6th of 2020. Even though these are trying times, our days are now filled, marveling at the fabulous craftmanship, skill, and expertise displayed in every detail of our trailer. In the process of admiring every aspect your work, and the beautiful cabinetry, it came to us that the important feedback that comes from watching customers marvel at your work, must be missing right now. So, we’re writing this letter to let you know, as best we can, how amazed we are at the talents of each and every one of you.
If you could have followed us for the last two days, admiring every detail you so skillfully attended to, it would have done your hearts proud. When I say that, know that we aren’t newbie’s in the camping world. Know that when we repeatedly oohed and awed over your work, we’ve owned a fiberglass camping trailer for 14 years, that saw consistent use, before we stepped up to this wonderful Escape. Know also, that my wife Barbara is quite keen on cleanliness, and that even on this score, you amazed her and I at the cleanliness in every corner.
When the skill and attentiveness of your work becomes so evident, one should be rewarded. Obviously, the biggest reward, is in the rewards towards one’s pride that you must surely get from watching people’s reactions. I’ve observed repeatedly, after thirty-five years as an advertising and annual report photographer, how important this feedback is to skilled people; that it’s at the core of why such skill and talent becomes obvious, of why such attention to detail exists… and also, that it’s why it’s such a rare commodity in the world.
So… this is our attempt to let you know that we’re amazed at your work. To every person at Escape, from the sales people, to the talented individuals at the mold shop, the welders, outfitters, carpenters, electricians, plumbers, insulators, the skilled upholstery persons, the cleaning crew, and detailers – and to Joldie, Sharon, Melisa, Meagan, Elaine, and Karl, and to each and every one of you as individuals, there are enough oohs and ahs going on around here to fill your hearts with pride – and you deserve it!
Someday, we hope to come and say thanks in person! Until then, stay safe, and stay healthy.
Impressed, Dan and Barbara Stroud
