osition Title: Aftersales Support Supervisor

Location: Chilliwack, BC

Escape is hiring!

At Escape Trailer Industries we’re constantly striving not to be simply the best, but to be better. That road never ends, and engenders a culture that isn’t satisfied with status quo, but of constant improvement. It means supporting employees with competitive wages, health benefits, and the tools they need. It also means colleagues respecting and supporting one another. It means better processes and better communication. Ultimately it means a better work environment and product.

Escape Trailer is looking for an aftersales experienced individual to join our team.  This role will require strong attention to detail in a fast-paced environment and the ability to lead a team.  The Aftersales Support Supervisor should have experience in service, parts, and warranty, and have the ability to multitask.  You will be involved in customer follow up and support, recording information on sales and delivery, and issuing warranty service and parts requests, as well as employee training, evaluating and ensuring efficiency, and enforcing policies and procedures to create a safe working environment.  Experience as a supervisor/leader in a manufacturing environment is required.

Who we are:

Escape Trailer is unique, as we are one of the few manufacturers of fiberglass RV travel trailers and have done so for 30 years and counting.  This means that we are constantly striving to learn and improve, while fostering a positive work culture that we can be proud of.  We are a customer focused company, and our trailers are manufactured from start to finish at our warehouses located in Chilliwack, BC. 

As an Aftersales Support Supervisor your role includes:

• Tracking deficiencies of parts within production environment
• Data Entry & Investigation
• Contacting vendors for warranty claims
• Handling of parts
• Decision making in regard to disposition of deficient material
• Problem solving with the ability to multitask & prioritize work
• Coordinate customer service assistance, including replacement part requests
• Support the customer service experience including warranty request
• Create and oversee an employee training schedule that emphasizes productivity and resource conservation
• Enforce safety policies and procedures (in-house and regulatory) to decrease the potential for injuries on the job
• Maintain open lines of communication between employees and management
• Oversee service operations
• Supervise fledgling parts department
• Foster customer relationships

Experience:

• +5 years working in manufacturing or dealership environment
• +2 years of experience working in supervisor/leader position
• Good understanding of the industry considered an asset

Preferred Skills/Requirements:

• Work independently as well as in a collaborative environment
• Communicating effectively with Manager, other Supervisors, and Team Members
• Excellent time management skills with ability to multitask and prioritize work.
• Attention to detail and accuracy
• Flexibility and adaptability
• Works well in fast paced environment
• Knowledge & experience in the RV industry
• Fluent in English

Why Join Escape Trailer Industries:

• Family-oriented, inclusive culture
• On-Site Parking
• Clean, positive & safe work environment

Our website: www.escapetrailer.com

Send your resume and be part of a team that is proud of its culture.

We greatly appreciate your interest as well as your application and will get back to you shortly after matching your skills to our requirements. We look forward to hearing from you!

What we offer:

• Competitive salary
• Extended Health benefits
• Company RRSP Program
• Employee Recognition Program
• Service Awards
• Boot Allowance
• Full-Time, Permanent
• 8-hour shift, Monday-Friday
• Salary: $25.00-$30.00 per hour

Position Title: Co-op Engineer

Location: Chilliwack, BC

Escape is hiring!

At Escape Trailer Industries we aim to be the number one fiberglass RV company in the world! This is our destination. We will achieve this by supporting employees with competitive wages, health benefits, and a generous bonus program. It also means colleagues supporting and respecting each other. It means implementing better processes and having open two-way communication. Ultimately it means a better work environment for our team and a superior product for our customers.

Escape Trailer is looking for manufacturing experienced individuals to join our team.  This role will require strong attention to detail in a fast-paced environment and the ability to work under pressure in a team environment.  You will be involved in supporting various departments in development and production, training technicians, problem-solving and designing test and experiments.  Currently studying in a Bachelor of Engineering program at a recognized university in Mechanical Engineering is a requirement.  Knowledge of lean manufacturing is an asset, but not required.

Who we are:

Escape Trailer is unique, as we are one of the few manufacturers of fiberglass RV travel trailers and have done so for 30 years and counting.  This means that we are constantly striving to learn and improve, while fostering a positive work culture that we can be proud of.  We are a customer focused company, and our trailers are manufactured from start to finish at our warehouses located in Chilliwack, BC. 

As a Co-op Engineer your role includes:

• Supporting all departments to meet their daily/weekly/monthly goals
• Support the engineering development team on the new trailer model development.
• Support the shop floor production until the new model becomes ready for the prototype
• Work closely with the marketing and operational teams, ensuring a successful launch of the product.
• Prepare reports and documentation when required
• Train technicians and operators
• Identify areas of improvement, suggest solutions and submit ideas
• Design and coordinate engineering tests and experiments
• Completes basic tasks on engineering documentation
• Contributes to team effort by accomplishing related results as needed.

Requirements – what you bring to the company:

• Ability to work under pressure
• Teamwork skills as a support function
• Advanced MS Office skills
• Knowledge of computer design and engineering software
• Communication and interpersonal skills
• Self-motivated with a results-driven approach
• Problem-solving
• Currently studying in a Bachelor of Engineering program at a recognized university in Mechanical Engineering, or equivalent (required)
• Knowledgeable in Lean Manufacturing (preferred)

Why Join Escape Trailer Industries:

• Family-oriented, inclusive culture
• On-Site Parking
• Clean, positive & safe work environment

Our website: www.escapetrailer.com

Send your resume and be part of a team that is proud of its culture.

We greatly appreciate your interest as well as your application and will get back to you shortly after matching your skills to our requirements. We look forward to hearing from you!

What we offer:

• Competitive salary
• Co-op fees reimbursement program
• Opportunity to build your skills and grow your career with us
• Full-Time, Internship
• 8-hour shift, Monday-Friday

Position Title: Fiberglass Booth/Polisher 

Location: Chilliwack, BC

Escape is hiring!

At Escape Trailer Industries we aim to be the number one fiberglass RV company in the world! This is our destination. We will achieve this by supporting employees with competitive wages, health benefits, and a generous bonus program. It also means colleagues supporting and respecting each other. It means implementing better processes and having open two-way communication. Ultimately it means a better work environment for our team and a superior product for our customers.

Escape Trailer is looking for detail-oriented individuals to join our team. This role will require strong attention to detail in a fast-paced environment and the ability to work under pressure in a team environment. You will be involved in casting, polishing, sanding and buffing fiberglass using various power tools and hand tools. Must be comfortable wearing a respirator. Fiberglass experience an asset, but not required. We will train you! We are looking for positive-minded individuals who are eager to learn.

Who we are:

Escape Trailer is unique, as we are one of the few manufacturers of fiberglass RV travel trailers and have done so for 30 years and counting.  This means that we are constantly striving to learn and improve, while fostering a positive work culture that we can be proud of. We are a customer focused company, and our trailers are manufactured from start to finish at our warehouses located in Chilliwack, BC.

As a Fiberglass Booth/Polisher your role includes:

• Casting fiberglass shells
• Polishing, sanding & buffing fiberglass
• Working repairs and spraying gelcoat
• Inspecting and working repairs
• Work independently on assigned projects with time restraints in mind
• Use various tools such as tape measures, polishers, sanders, etc.
• Must be comfortable working with power tools, hand tools, or other specialty tools
• Must be comfortable wearing Personal Protective Equipment (PPE) such as dust masks, gloves, or face respirators

Preferred Skills/Experience

• Comfortable wearing a respirator for extended periods
• Experience with various power tools or hand tools
• Great attention to detail
• Ability to work in a team setting
• Ability to work in a fast-paced environment
• High School diploma
• Technical courses will be considered an asset

Why Join Escape Trailer Industries:

• Family-oriented, inclusive culture
• On-Site Parking
• Clean, positive & safe work environment

Position Title: Assembly Technician

Location: Chilliwack, BC

Escape is hiring!

At Escape Trailer Industries we aim to be the number one fibreglass RV company in the world! This is our destination. We will achieve this by supporting employees with competitive wages, health benefits, and a generous bonus program. It also means colleagues supporting and respecting each other. It means implementing better processes and having open two-way communication. Ultimately it means a better work environment for our team and a superior product for our customers.

Escape Trailer is looking for manufacturing experienced individuals to join our team.  This role will require strong attention to detail in a fast-paced environment and the ability to work in a team environment.  You will be involved in measuring, cutting, assembling, and installing various components to produce a finished Escape trailer that meets quality standards.   Electrical, gas, plumbing or carpentry experience is an asset, but not a requirement.  We are looking for positive-minded individuals who are eager to learn.

Who we are:

Escape Trailer is unique, as we are one of the few manufacturers of fiberglass RV travel trailers and have done so for 30 years and counting.  This means that we are constantly striving to learn and improve, while fostering a positive work culture that we can be proud of. We are a customer focused company, and our trailers are manufactured from start to finish at our warehouses located in Chilliwack, BC.

As an Assembly Technician your role includes:

• Work independently and collaboratively with fellow team members, supervisors, and engineers

• Attain daily quality and delivery targets through standardized work

• Work daily with various power tools & hand tools

• Work independently on assigned projects with time restraints in mind

• Following company standard requirements on safety and quality protocols

Preferred Skills/Requirements

• Electrical (12V/120V), gas, carpentry or plumbing experience is preferred but not required

• Able to lift up to 50 lbs and work in a fast-paced, physically demanding environment

• Experience working in manufacturing or construction environments

• High School Diploma

• Fluent in English

Why Join Escape Trailer Industries:

• Family-oriented, inclusive culture
• On-Site Parking
• Clean, positive & safe work environment

Position Title: Facility Maintenance

Location: Chilliwack, BC

Escape is hiring!

At Escape Trailer Industries we aim to be the number one fibreglass RV company in the world! This is our destination. It means colleagues supporting and respecting each other. It means implementing better processes and having open two-way communication. Ultimately it means a better work environment for our team and a superior product for our customers.

Escape Trailer is looking for maintenance experienced individuals to join our team.  This role will require strong attention to detail in a fast-paced environment and the ability to work under pressure in a team environment.  You will be involved in inspecting the facility, maintaining building systems, and monitoring materials and equipment.  We are looking for positive-minded individuals who are eager to learn and join our team!

Who we are:

Escape Trailer is unique, as we are one of the few manufacturers of fiberglass RV travel trailers and have done so for 30 years and counting.  This means that we are constantly striving to learn and improve, while fostering a positive work culture that we can be proud of. We are a customer focused company, and our trailers are manufactured from start to finish at our warehouses located in Chilliwack, BC.

As an Manufacturing Technician your role includes:

• Inspect facilities periodically to determine problems and necessary maintenance

• Prepare weekly maintenance schedules and allocate work

• Supervise and train maintenance workers

• Inspect and maintain building systems

• Monitor inventory of materials and equipment.

• Participate in coordination of projects (e.g., renovations)

• Ensure adherence to quality standards and health and safety regulations

Experience

• Facilities Maintenance experience (5+ years)

• Maintenance Light duty

• Welding experience

• Forklift experience (license/certificate preferred)

• Light duty mechanic experience

• General maintenance experience

Preferred Skills/Requirements

• Work independently as well as in a collaborative environment

• Communicating effectively with Manager, Supervisors, and fellow Team Members

• Attention to detail and accuracy

• Flexibility and adaptability 

• Works well in fast paced environment

Education

• High School diploma

• 2+ years of experience in a similar position.

Why Join Escape Trailer Industries:

• Family-oriented, inclusive culture
• On-Site Parking
• Clean, positive & safe work environment

Location: Chilliwack

Escape Trailer is unique, as we are one of the few manufacturers of fiberglass RV travel trailers and have done so for 30 years and counting.  This means that we are constantly striving to learn and improve, while fostering a positive work culture that we can be proud of.  We are a customer focused company, and our trailers are manufactured from start to finish at our warehouses located in Chilliwack, BC.  Candidates are invited to apply to a workplace that values diversity and actively fostering an inclusive environment aligned with our core values.

Position Overview:

At Escape Trailer, we don’t just build trailers—we craft experiences. Especially our Ambassadors, but also the broader stakeholder community reflects the essence of our brand: confident, trustworthy, genuinely helpful, wise, fun and clever.

To foster and enrich this thriving community, we’re searching for an Online Community Manager who’s not just about the clicks and posts but truly understands the pulse of digital engagement. If you have a flair for sparking lively conversations and a knack for weaving together the digital threads of a community, we’re eager to meet the enthusiast in you!

As the Online Community Manager for Escape Trailer, your primary goal will be to connect, converse, and cultivate. This role isn’t just a position; it’s a partnership with our brand and the people who stand behind it.

Key Responsibilities:

1. Engagement leadership: drive meaningful discussions, ensuring that our brand’s voice resonates across multiple platforms, to build a community that attracts and retains new and existing community members.
2. Strategy & hands-on engagement: devise insightful communication strategies, troubleshoot technical issues, and immerse in real-time community participation.
3. Community supervision: maintain a robust presence on our owner’s forums / Facebook groups and everywhere else they communicate, while upholding a positive atmosphere of our engagement on all channels – whether moderated by Escape or by others. Resolving conflicts and offering solutions are essential skills to be effective.
4. Active participation boost: implement and encourage engagement through innovative ask/respond techniques and challenges to grow our brand awareness, brand loyalty and generate leads.
5. Ambassador training & marketing: empower Ambassadors through training and education – while also leading community-focused marketing initiatives.
6. Data & trends: regularly monitor community metrics, report significant insights, and stay updated with the latest market trends and research.
7. Content creation & curation: engage directly with the community in video, both behind the scenes and in front of the camera.  Plan, create and release video content & respond to customer comments on this content.

In essence, we’re seeking someone ready to ensure strong proactive communication occurs from Escape and to champion the voice of our community, fully embracing and representing the spirit of Escape Trailer in every online interaction.  If you’re looking to make a mark, fuel your passion, and be at the heart of a digital community’s growth, this role awaits you!

As an Online Community Manager your role includes:

1. Collaboration with marketing + sales + aftersales teams:
   1. Work closely with the sales, aftersales and marketing teams to develop and implement community promotion and engagement strategies aligned with the organization’s strategic goals.
   2. Partner with marketing, sales, and aftersales for harmonized promotions, campaigns, and digital presence.
2. Community monitoring + trend identification:
   1. Monitor discussions, resource postings, and trends within the community to identify and report on usage patterns.
   2. Advise on potential opportunities and alert the sales, aftersales and marketing teams, and appropriate staff, to resolve arising issues.
   3. Track, measure, and report community engagement metrics (like power user engagement, number of discussions growth, NPS, feedback, etc.) to leadership, offering insights into trends and improvement areas.
3. Ambassador and other Community champion engagement:
   1. Network with Ambassadors and Community Champions
   2. Train and empower these Ambassadors & champions to foster deepen engagement.
4. Resource development + training:
   1. Develop and maintain community training resources, guidelines, and policies.
   2. Provide necessary training and education to both internal teams and external community members.
5. Technical + administrative oversight:
   1. Oversee technical aspects of social channels and community apps, working with platform vendors to enhance features and address issues.
   2. Ensure administrative tasks, such as synchronized campaigns with various departments, are efficiently managed.
6. Community advocacy and promotion:
   1. Continuously advocate for community activities within the organization and ensure integration in communication platforms to build awareness.

Preferred Skills/Requirements:

• Proven experience in community management or social media coordination.
• A keen understanding of social media platforms and their respective nuances.
• Strong written and oral communication skills, with a knack for fostering positive interactions.
• Technical proficiency to troubleshoot platform-specific issues and interact with vendors.
• Ability to identify and act upon emerging trends in community engagement.
• A collaborative spirit, paired with the ability to work independently and proactively.
• Time-management skills and the ability to juggle multiple tasks effectively.
• Platforms: Facebook, Instagram, YouTube, TikTok, X (Twitter), Pinterest, and LinkedIn.
• Familiarity with social media analytics and metrics.
• Proficient in the use of the social media scheduler app Later.
• Prior involvement in influencer or advocate campaigns.
• A personal and creative social media presence showcasing engagement tactics.
• Video / photo production experience (scripting, filming, editing, shooting) for posting on social channels or other.

What we offer:

• An opportunity to be part of a team that’s passionate about community and customer engagement.
• A hybrid/remote-friendly work environment.
• Continuous learning and growth opportunities.
• Competitive salary commensurate with experience, ranging from $50,000 and above.
• 100% company-paid extended health benefits.
• Company-paid RRSP contribution.
• Company-paid YMCA gym membership.
• Employee Recognition Program.
• Service Awards.
• Full-Time, Permanent.

How to apply:

Interested candidates are encouraged to upload their cover letter and resume below. Please use the subject line “Your Name – Online Community Manager for Escape Trailer” and in the message box, include:

• The emoji that best describes you.
• Your social handle(s).
• A social media trend you admire.
• A brand on social you look up to and a brief reason why.

All applications will be treated with utmost confidentiality. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Escape Trailer is proud to be an equal opportunity employer.