Warranty

As the owner of a new recreational vehicle, you are responsible for regular care and proper maintenance. Proper maintenance will help avoid situations where the Manufacturer’s Limited Two-Year Warranty will not cover items due to neglect. Maintenance services should be performed in accordance with this manual, as well as the corresponding manufacturers’ warranties on components included within your trailer.

 

Owner’s Responsibilities

It is the responsibility of the owner to maintain the recreational vehicle as described in the Care and Maintenance section of the Owner’s Manual including taking whatever preventative measures necessary to maintain the exterior sealants of the unit and to prevent foreseeable secondary moisture or water damage to the unit from rain, plumbing leaks, condensation and other natural accumulation of water in the unit. 
 
  1. Proper care and maintenance as outlined in this manual and the corresponding component warranty package
  2. Returning your vehicle to an authorized service center for any repairs or service that is required
  3. Reviewing the information contained within the Owners Manual and all supplied component information
 
Examples of secondary damage include, but are not limited to, stained upholstery, flooring or blinds, mold formation and growth, furniture, cabinetry or floor deterioration, etc. Mold is a natural growth given certain environmental conditions and is not covered by the terms of the Warranty.
 
 
MANUFACTURER’S LIMITED 2-YEAR WARRANTY 

Escape Trailer Industries (‘ETI’) warranty covers this recreational vehicle (‘RV’) for a period of two (2) years from the date of purchase by the first retail owner. This limited warranty covers defects in materials and workmanship supplied by and attributable to ETI’s manufacturing and assembly of the RV, when the RV is used for its intended purposes of recreational camping.

Manufacturing defects reported to Escape Trailer Industries within two years after the original retail delivery of your new Travel Trailer will be corrected without charge and within reasonable times.
 
Installed components (Air Conditioning, Stove Range, Fridge etc.) are covered by the individual manufacturer’s warranties.
 
IN ADDITION, SINCE IT IS REASONABLE TO EXPECT THAT THE RV WILL NEED SOME SERVICE DURING THE WARRANTY PERIOD, THIS WARRANTY DOES NOT EXTEND TO FUTURE PERFORMANCE. IT ONLY SETS FORTH WHAT ETI WILL DO AND DOES NOT GUARANTEE ANYTHING ABOUT THE RV FOR ANY TIME PERIOD.
 
ETI is not responsible for any undertaking, representation, service agreement, or warranty beyond what is expressly set forth in this Limited Warranty.
 
DISCLAIMERS, LIMITATIONS, AND EXCLUSIONS:

ESCAPE TRAILER INDUSTRIES WILL NOT BE RESPONSIBLE OR LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE THAT RESULT FROM ANY DEFECT IN THE RECREATIONAL VEHICLE. THE DISCLAIMER OF CONSEQUENTIAL DAMAGES IS NOT DEPENDENT UPON THE WARRANTY FULFILLING ITS ESSENTIAL PURPOSE.
 
WHAT IS NOT COVERED – THIS LIMITED WARRANTY SHALL NOT APPLY TO:

  • Routine maintenance including, without limitation, caulking, re-caulking and waxing of the body of the RV, tightening screws, brake squeak/lock-up/adjustment, latches, locks, combustion systems, changing fuses and maintaining the air conditioning and heating systems;
  • Adjustments to all doors, drawers, locks, latches, awnings and window treatments beyond 90 days after retail sale.
  • Equipment, products, components, appliances, or accessories not manufactured by ETI;
  • Recreational vehicles used for business, rental, commercial, residential, or disaster relief purposes, or any purposes other than recreational travel and family camping;
  • Recreational vehicles which are not originally purchased through ETI or those purchased through auction, repossession, salvage or an otherwise damaged or distressed condition;
  • Damage or loss caused in whole or in part by the misuse, abuse, neglect, theft, vandalism, product modification, improper customer or dealer installation, improper stowing of equipment, overloading or improper balancing of the load, low or high voltage, unauthorized repair or failure to follow instructions supplied with the recreational vehicle;
  • Damage or loss caused in whole or in part by the unauthorized attachments, modifications or alterations to the structure, body, pin box, or frame of the RV including but not limited to trailer hitches for towing;
  • Any fading or die lot changes of fabrics or carpet;
  • Design defects; Redesign/Re-construction of any part of the RV; or anything related to wheel or axle alignment;
  • Rust or corrosion due to the environment; and any broken glass damage;
  • Damage or loss caused in whole or in part by animals, exposure to natural or atmospheric elements, corrosive chemicals, ash or fumes generated or released by vehicles, collision, road hazards, rock chips, condensation, or any other source;
  • Damage or loss caused in whole or in part by the willful or negligent acts of the driver of the vehicle pulling the RV, an accident involving the RV, or the condition of any road surface;
  • Damage or loss to the RV caused in whole or in part by the tow vehicle selected by the owner, owner’s operation or use of the tow vehicle, improper selection or installation of towing hitch on tow vehicle, weight distribution, sway control or equalizer equipment, or damage to the owner’s tow vehicle;
  • Any injury, loss or damage due to mold or fungi; and
  • Any RV licensed, registered, or primarily used outside Canada or the USA.
 
How To Obtain Warranty Service
 
Your continued satisfaction with your travel trailer is of utmost importance to Escape Trailer Industries. Please follow these steps for fast, efficient warranty service.
 
Warranty service requests must be made within the warranty period and should ordinarily be initiated by Escape Trailer Industries.
 
  1. Inspect your travel trailer thoroughly to determine exactly what service is required.
  2. Contact Escape Trailer Industries by phone or email with this information.
  3. If Escape Trailer Industries is not within reasonable proximity for service, Escape Trailer Industries will work with a reputable service center near the customer.