Recalls
July 27, 2022
We would like to formally notify USA Escape customers that Enerco has registered a NHTSA Recall #22E-034 for Enerco 1/4″ Quick Connector Set with Shutoff Valve and Excess Flow Plug-Quick Disconnect
In accordance with the United States NHTSA requirements, Escape Trailer Industries has also logged a NHTSA Vehicle Recall #22V-387
In accordance with Transport Canada requirements, Escape has logged a vehicle recall 2022-292 (Canada does not have a separate equipment recall requirement).
Escape’s internal reference number for this recall is 22ECAD-02
*UPDATE March 17th, 2023, labor reimbursement has expired
CLICK HERE TO SEE THE FULL REPORT
June 14, 2022
We would like to formally notify USA Escape customers that Suburban has registered a NHTSA Recall #22E-035 for the SDS2 2 Burner Drop-in Cooktop.
In accordance with the United States NHTSA requirements Escape Trailer Industries has also logged a NHTSA Vehicle Recall #22V-388
In accordance with Transport Canada requirements Escape has logged a vehicle recall 2022-281 (Canada does not have a separate equipment recall requirement)
**UPDATE March 17th, 2023, Labor will now be charged to Airxcel instead of Escape issuing reimbursements
CLICK HERE TO SEE THE FULL REPORT
VIEW ADDITIONAL INFORMATION HERE
Watch video here
January 11, 2021
Potential defect for Dometic 3 burner ovens in Escape Trailers with production completion dates between January 10, 2020 and October 30, 2020
We would like to formally notify Escape customers that Dometic has registered a NHTSA Recall #20E071
In accordance with the NHTSA requirements Escape Trailer Industries has also logged a NHTSA Safety Defect Report #20V809
This issue is related to a potential failure that may occur at the joint between the gas saddle valve for the burners and the manifold connection. This is an OEM issue from Dometic and is not related to the work completed at Escape.
What you need to do!
Find your local Dometic authorized service location https://www.dometic.com/en-ca/ca/find-a-dealer
Call and discuss the Dometic NHTSA #20E071 (they will not have the Escape NHTSA number)
They should ask you for your Oven’s serial number to verify if you are part of the notification. Once they have verified your serial number they should arrange an appointment to review and repair at their cost.
Contacts:
Dometic USA
Dometic Canada English
Dometic Canada French
Once you have selected any of the above links, find your nearest Dometic Authorized Service Centre:
1. Enter your Zip, City or Street
2. Select Type: Service Center
3. Select Product Category: Mobile Cooking
4. Select Subcategory: RV & Boat Ovens
If you have any concerns and need to speak with someone from Escape. Please use our contact form and choose “Parts & Service” or call us at 1-855-703-1650 and request to speak to someone in our Parts & Service department.
Advisories
Nov 7, 2022
Trailers completed between June 15th and October 6th 2022 that include the Solar Port wired to Charge Controller option please see full report below.
This is an important notice regarding the Optional Solar Port wired to Charge Controller in your Escape Trailer, sometimes referred to as the Zamp Port.
The Solar Port in your Escape may have been wired directly to the Battery(s), which is different to the intended wiring (which is to the Charge Controller).
Please note:
This issue is limited to a specific set of customers with a Solar Port.
CLICK HERE TO SEE THE FULL REPORT
