What You Need to Know Before Ordering Your Escape Trailer

Escape Trailer is a direct-to-consumer travel trailer manufacturer. Not only do we assist with the entire customization process to create your very own dream RV, but without the use of dealers, we work directly with you to provide a simple and efficient ordering and delivery process. Follow along to find out everything you need to know before ordering your Escape Trailer! 

Step 1: The Initial Deposit

 

If you’re interested in purchasing an Inventory or Pre-Owned Unit, we require a $2000 USD non-refundable payment to secure your order.

 

 

In rare or extreme circumstances, this deposit may be refunded, with a $150 USD processing fee. This would be managed on a case-by-case basis and must be approved by management. This is not guaranteed.

 

 

For those interested in a Custom Escape, we require a $1000 USD refundable deposit. This deposit is refundable until the build sheet is signed off. Please note there will be a $75 USD processing fee for the custom build refunds.

 

 

Step 2: Preparation and Design Phase

 

Once you’ve placed your deposit and before we begin the actual configuration phase, it’s a great time to review our online series of Orientation Videos. These videos will familiarize you with your customization options, including all standard and optional features for your travel trailer.

 

 

During this preparation phase, you’ll also be assigned a Configuration Specialist to guide you through the design process. Your assigned Business Development Specialist will schedule a virtual or phone meeting to complete a handoff and provide a brief introduction to your Configuration Specialist.

 

After that, your Configuration Specialist will take over the process, assisting you with your build sheet, answering any specific questions you have, and walking you through the final sign-off on your build sheet.

 

 

For Inventory and Pre-Owned Units, once your build sheet is signed off, our accounting team will reach out to confirm a purchase agreement. The remaining balance will be collected 2-3 weeks prior to trailer possession, whether the trailer is being picked up or delivered. Our accounting team will reach out to you prior to the completion date to discuss a purchase agreement.

 

 

For Custom Units, a 10% downpayment (minus the initial $1,000 USD refundable deposit) will be collected once the build sheet is signed off. At this point your initial $1,000 USD deposit, will be non-refundable. If you decide not to move forward and are looking to refund the initial deposit, there will be a processing fee of $75 USD. Your Configuration Specialist will then confirm your production slot, location where you would like to take possession of the trailer and provide you with an estimated completion date. Our accounting team will reach out to you 3-4 weeks prior to the completion date to discuss a purchase agreement. Additionally, we recommend using our Online Builder Tool to help you design your trailer and receive an estimated price. Please note that prices may change until the build sheet is signed off. If you need additional support or have any questions, feel free to reach out to your assigned Business Development Specialist or, reach out to us at our contact page.

Getting Your Travel Trailer

 

Step 1: Arranging Delivery or Pick-Up

 

At Escape Trailer, we prioritize your preferences by offering a wide variety of options to suit your needs. Whether you’re from Canada or the U.S., we provide convenient delivery or pick-up options for customers near and far. To ensure you have ample time to choose the best delivery or pick-up option, we offer 1 month of free storage from your completion date for custom trailers only.


For pre-owned and inventory units, once delivery is confirmed, we will ship the trailer to you as soon as possible. If needed, we will reimburse storage costs up to $100 USD. A valid receipt is required, and the customer must pay for the storage upfront; we will then issue a credit. We will subsidize the storage fee for up to one month, with a maximum total credit of $100 USD. Please note that it may take up to 8 weeks for the credit to be issued. This arrangement must be discussed and agreed upon during your configuration meeting and build sheet phase. It is the responsibility of the customer to locate and arrange the storage facility. Escape reserves the right to contact the storage facility to verify the validity of the receipt. We will not honor storage reimbursements beyond one month after the possession date, as storage will then be the responsibility of the owner.


Option: Pick-Up


If you decide on picking up your trailer, our team will confirm the details of pick-up. We will have all the paperwork and information prepared for you prior to pick-up, ensuring that if you are crossing the border, you will be fully prepared. Orientation will be completed in person with one of our dedicated after-sales specialists.


Option: Delivery

 

There is a flat rate of $2500 USD to your door OR delivery location closest to you. Learn more here.

While you are welcome to come to Escape to check out your trailer before it leaves the facility (ideally the day before exporting), you will not be able to drive your trailer across the US/Canada border. The reason we export your trailer for you is to help you avoid paying the Canadian taxes. Orientation of the trailer will be provided through the orientation videos available on our website. For any specific questions, feel free to reach out to our after-sales team.


Step 2: Entering Production

 

Approximately one to two months prior to completion date, your Escape will enter production. You will receive an email notification. At this stage, the trailer shell is prepared and mounted to the chassis.


Step 3: Financing Options

 

For both US and Canadian residents, as we finalize your delivery or pick-up plans, we need to know if you’re planning on financing your trailer. For US residents, this is a crucial step, as it will impact the customs paperwork needed to export your trailer.

 

Step 4: Photos

 

Once production is underway, our team will keep you updated with progress photos. These photos will be shared daily through a shared folder, so you can stay informed every step of the way.


Step 5: Payment and Tax Information for Delivery or Pick-Up

 

If you’ve chosen a delivery or pick-up option, payment must be arranged before the trailer is exported or collected. This will be discussed and agreed upon ahead of time with our accounting team. Payment for the remaining balance can be made through wire transfer, wire or cashier’s check, or bank draft. All remaining payment will be required 3-4 weeks prior to completion of the trailer.


Currently, Escape Trailer does not collect US taxes, such as local registration or government fees. While this may change in the future, until you hear otherwise from Escape, you will need to cover the taxes for registration and licensing in your state. This process is usually completed when registering the trailer.


Step 6: Familiarizing with Ownership

 

Now that your Escape Trailer is paid for and delivered, it’s officially ALL YOURS! Now is a great time to familiarize yourself with your new travel trailer. The Escape Trailer Owners Manual for answering basic questions, and we also have a series of helpful orientation videos.

If you have any specific concerns or need assistance with your trailer, feel free to email our after sales team here.

Escape Trailer Warranty Policies

 

Not only are our Escape Trailers built for you, but they are also built to last! Crafted for longevity, these trailers ensure maximum resale value. Our Escape Trailer Industry limited warranty covers your recreation vehicle (RV) for a period of two years from the date of purchase. This limited warranty covers any defect in materials and/or workmanship so long as the RV is used for its intended purposes of recreational camping. For more information visit our online Warranty Policy.

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